Returns Policy

Returns Policy

At Books On Demand Morocco, we understand that sometimes a product may not meet your expectations. That’s why we offer a returns policy for our customers.

1. No Return or Exchange: We do not accept any return or exchange unless the item you purchased is defective. If you receive a defective item, please contact us at info@booksondemand.ma. or our Instagram page: @booksondemand.ma and provide us with details of the product and its defect. You can return the item which you consider to be defective. When we have received the returned product, we will examine it carefully and notify you by email, within a reasonable time, whether its defect entitles you to a refund or a replacement. If you are entitled to a refund or replacement, we will replace the product or refund its purchase price, depending on the original method of payment.

2. Reimbursements Allowed: We accept returns. You may return unopened items, in their original condition, within 2 days of purchase, if you show your receipt or proof of purchase. If 2 or more days have passed since the date of your purchase, we cannot offer you a refund or exchange. When we have received the returned product, we will examine it carefully and let you know by email, within a reasonable time, whether you are entitled to a refund. If you are eligible, we will refund the purchase price to the original payment method. Only items at the current price can be refunded. Items sold at a reduced price are non-refundable. To find out the status of your refund request, please contact us at info@booksondemand.ma. or on our Instagram page: @Booksondemand.ma

3. Exchanges: We only exchange defective or damaged goods. If you ever believe that a product is defective, you should immediately contact us at booksondemand.ma and provide us with details of the product and its defect. You can return the item which you consider to be defective. When we have received the returned product, we will examine it carefully and notify you by email, within a reasonable time, whether its defect qualifies you for a replacement. If so, we will send you a replacement product.

Please note that return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance for your return.

If you have any questions about our returns policy, please don’t hesitate to contact us at info@booksondemand.ma. or on our Instagram page: @Booksondemand.ma

Thank you for shopping at Books On Demand Morocco.